Distance Sales Agreement

1-Parties

This Passenger Transportation and Service Contract (Contract) has been entered into between www.vipoftransfer.com (hereinafter referred to as “Vip Of Transfer”) and passengers who make a reservation and/or on whose behalf a reservation is made through www.vipoftransfer.com (hereinafter referred to as “Passenger”).

Unless otherwise specified in this Contract, Vip Of Transfer and the Passenger shall individually be referred to as a “Party” and collectively as the “Parties.”

2-Subject

With this Contract, the Parties have agreed within the framework of the following Contract terms on the provision of the transfer service purchased by the Passenger for airport transfers within the borders of Türkiye, before and after flights, in the directions of airport-to-address or address-to-airport, using designated vehicles, and the collection of the specified fee for this service by “Vip Of Transfer.”

3-Service and Payment Information

• 3.1 The Contract fee, including VAT, is specified in the service details.
• 3.2 I accept that all fees for the transfer service I have received and/or will receive under this Contract will be charged to my credit card by Vip Of Transfer, and I authorize Vip Of Transfer to process the credit card payment for this purpose.
• 3.3 The invoice issuance period for the purchased service, in accordance with the Tax Procedure Law (V.U.K.), is 7 days, including the date of purchase, provided it does not span across months.
• Payment Method: Bank Card or Credit Card

4-General Provisions

• 4.1 The Passenger is obliged to act in accordance with all relevant legislation, particularly the Highways Traffic Law, including but not limited to wearing a seatbelt and adhering to safety rules inside the vehicle.
• 4.2 By purchasing the transfer service with a credit or debit card, the Passenger is deemed to have accepted the written terms of the service contract, even if they have not signed it.
• 4.3 To benefit from the transfer service under this Contract, the Passenger must make a reservation at least 2 hours before the transfer time. For religious and national holidays, New Year’s, and other official holidays, the reservation must be made at least 24 hours before the transfer time. The Passenger may cancel the reservation up to 24 hours before the transfer time, in which case the service fee will be refunded. No refunds will be issued for cancellations made outside these specified periods.
• 4.4 The Passenger does not have the authority to change the route during any transfer service. Requests to stop at a different location between the designated route or to wait at such a location will not be accepted. For VIP transfer services, requests for stops at locations outside the route(s) specified in the Contract will be charged per additional stop.
• 4.5 Vip Of Transfer is obliged to provide a vehicle suitable for the number of passengers and luggage volume specified by the Passenger at the time of purchasing the transfer service, with full discretion in this regard. Vip Of Transfer undertakes that all vehicles allocated for the service under this Contract will have complete personal accident and seat insurance, periodic maintenance performed within the specified periods, and mandatory equipment such as spare tires, first aid kits, fire extinguishers, and reflectors. Vip Of Transfer will not be liable for any physical or material damage to the customer or their belongings due to traffic accidents or other reasons during the transfer. The customer irrevocably acknowledges and declares in advance that Vip Of Transfer has no liability under Article 66 of the Turkish Code of Obligations or other provisions of the legislation in such cases.
• 4.6 Passengers or luggage exceeding the limits accepted by Vip Of Transfer, beyond the passenger and luggage information provided by the Passenger during the purchase, will not be accepted into the vehicle. No refund will be issued if the Passenger cancels the transfer service for this reason.
• 4.7 If required, the Passenger must prove to the vehicle personnel that they are the customer who purchased the service by presenting identification documents issued by legal authorities and the reservation document. The transfer will not be provided to a customer who fails to fulfill this obligation. However, Vip Of Transfer may allow the Passenger to benefit from the service if it is satisfied that the credit card holder who made the reservation consents to the Passenger using the service.
• 4.8 Vip Of Transfer is not responsible for the loss or damage of any items left by the customer in the vehicle during the transfer. The Passenger must urgently contact the Vip Of Transfer call center on the same day they realize an item was left in the vehicle. If the lost item is found, the Passenger is obliged to collect it from the address provided. Upon the Passenger’s request, the lost item may be delivered to the address specified by the Passenger for a fee.
• 4.9 Vip Of Transfer does not accept sacks, crates, boxes, etc., as luggage in transfer vehicles. The Passenger is entitled to a maximum of one carry-on bag (up to 8 kg) and one suitcase (up to 32 kg) per person. The Passenger undertakes and declares that the luggage does not contain flammable, explosive, narcotic, liquid, odorous, radioactive, or any substances prohibited from being carried or possessed under Turkish legislation. If such substances are detected by the driver, the luggage will not be accepted into the vehicle. In such cases, the Passenger cannot claim any rights or receivables against Vip Of Transfer under any title. If the presence of such substances is detected, Vip Of Transfer will immediately report the situation to the competent authorities. If such substances are not detected by the driver but are identified during a stop and search by law enforcement during the transfer, the Passenger will immediately compensate Vip Of Transfer and/or any person for all damages incurred, in cash and in full.
• 4.10 Pet transfers in our transfer vehicles are carried out in secure cages, with prior notification during the reservation, in a manner that does not disturb other passengers. Only cats, dogs, and small songbirds are transported as pets.
• 4.11 Passenger Information
• 4.11.1 Reservation details or preliminary information for the service received by the Passenger will be shared via email and/or SMS. The Passenger is responsible for the accuracy of the phone and email information provided. Vip Of Transfer cannot be held responsible for the failure of notifications to reach the Passenger due to incorrect contact information.
• 4.11.2 For shared transfers, the estimated pickup time will be shared with the Passenger via email and/or SMS 12 hours before the transfer. For VIP services, the service will be provided according to the pickup and drop-off times determined by the Passenger.
• 4.12 For transfers from a specific point to the airport, Vip Of Transfer declares and undertakes that the vehicle assigned for the transfer will be at the designated point at the transfer time. Notifications will be sent to the Passenger via email and SMS before the scheduled transfer date and time. A delay of up to 20 minutes by the transfer vehicle, excluding extraordinary circumstances, unforeseen events, force majeure, floods, hail, rain, traffic congestion, etc., is considered a reasonable delay. In cases where security personnel at gated communities or similar transfer points prevent the vehicle from entering, resulting in a delay exceeding 20 minutes, Vip Of Transfer is not responsible. If the 20-minute period is exceeded for this reason and the Passenger does not wait for the vehicle, no refund will be issued. The Passenger must be ready at the designated point with their luggage at the transfer time. If the Passenger is not present at the transfer point at the scheduled time, the vehicle assigned by Vip Of Transfer is obliged to wait for 10 minutes. After 10 minutes, if the Passenger has not arrived with their luggage, the vehicle has no further obligation to wait. Time notifications from Vip Of Transfer’s operations, call center, and drivers will be binding for the Parties.
• 4.13 In cases of delays or other reasons causing a wait exceeding 2 hours, Vip Of Transfer’s obligation to keep a vehicle waiting at the airport is lifted. For shared transfers, the transfer will be carried out based on suitable timing and vehicle availability by Vip Of Transfer. For VIP services, a suitable vehicle will be provided by Vip Of Transfer to carry out the service.
• 4.14 Agreements and campaign conditions with partner companies will apply. Vip Of Transfer is responsible for ensuring that vehicles reach the service locations at the time promised to the Passenger. If a vehicle cannot attend the approved job due to an issue caused by Vip Of Transfer, the service will be provided with a second vehicle at no additional cost to the Passenger. If the second vehicle also fails to reach the Passenger’s address on time or the Passenger cannot reach the flight on time with the second vehicle, all alternative transportation costs for the Passenger to reach the airport will be borne by Vip Of Transfer. In cases where the Passenger must use alternative transportation (e.g., commercial taxi, public transport, or personal vehicle), the service will either be provided again at a time chosen by the Passenger free of charge, or the amount paid for the service (with documentation) will be refunded to the credit card without any deductions. If the Passenger misses their flight due to a defective service by Vip Of Transfer, Vip Of Transfer will only cover the transfer-related damages, which will not exceed 400 TL under any circumstances.
• 4.15 The vehicle driver is not obliged to leave the vehicle to accompany the Passenger to the vehicle or their home at the transfer point.
• 4.16 Transfers of children under 18 will not be carried out without an adult companion or parental consent.
• 4.17 In shared transfers, if the Passenger also requests wheelchair transfer, this must be specified at the time of reservation. Otherwise, the Passenger will be responsible for any delays or inability to board the vehicle, and Vip Of Transfer will have no liability. Physically disabled passengers who can manage their personal needs may travel alone without a companion. However, passengers who cannot manage their personal needs may be transferred with a companion, for whom a reservation must also be made and paid.
• 4.18 For online ticket purchases made with a credit card not issued by a Turkish bank, additional transaction fees may be charged by your bank. For detailed information, the Passenger should contact their bank.
• 4.19 Passengers with non-contagious diseases and no medical restrictions on travel are accepted for transfer with a doctor’s report, issued no more than 20 days before the transfer, stating “no objection to travel.”
• 4.20 Due to operational reasons at airports, the vehicle will pick you up within a minimum of 10 minutes and a maximum of 20 minutes. For departures from an address, a 15-minute delay is permitted.
• 4.21 Wearing a seatbelt is mandatory inside the vehicles. Passengers who fail to comply with this obligation may be warned by the driver, and the company reserves the right to terminate the journey. Passengers who do not wear seatbelts are deemed to have accepted responsibility for all material and non-material damages resulting from accidents during the journey and any damage caused to the vehicle’s interior.
• 4.22 Recordings are made with cameras inside the vehicles. These recordings are stored only on the vehicle and the main server and cannot be shared with third parties or upon the Passenger’s request. The retention period for recordings is 7 full days. Passengers are deemed to have accepted that recordings are made inside the vehicle.

5. Cancellation and Refund Conditions

• 5.1 If the deadlines specified in this Contract pass and/or the conditions are not met, the cancellation right cannot be exercised, and Vip Of Transfer will not issue a refund.
• 5.2 If you made your reservation through Vip Of Transfer’s website or call center, you can make changes or cancellations through any of the online sales channels or the call center using the REF (Reference) Code and identity information.
• Vip Of Transfer may unilaterally cancel the reservation and/or transfer due to unforeseen circumstances, force majeure, natural disasters, hail, floods, traffic accidents, etc. In such cases, if there is no attributable fault, no refund will be issued.
• 5.3 Passengers who request cancellation less than 6 hours before the transfer or after the transfer time are considered no-show passengers, and no refund will be issued in such cases.
• 5.4 For promotional products purchased by the Passenger, no cancellations, changes, or refunds will be made for any reason.
• Any financial damages, commission fees, or other obligations imposed on Vip Of Transfer by the Republic of Türkiye, banks, or other entities due to refund processes for credit card payments will be deducted from the amount refunded to the Passenger.
• 5.5 Cancellations of reservations purchased in installments will be refunded to the card account in installments.
• In case of cancellation of the reservation by Vip Of Transfer for any reason, this will be communicated to the Passenger as soon as possible.
• 5.6 In cases where the Passenger fails to comply with the obligations under this Contract, or the reservation is canceled due to the Passenger’s fault or negligence, or the Passenger does not receive the service, Vip Of Transfer will have no liability. All legal rights of Vip Of Transfer, including the collection of the service fee, are reserved.
• 5.7 In suspicious transactions, particularly in the cases listed below, and upon notification by the user or system partner, Vip Of Transfer reserves the right to hold the transaction amounts until the date of approval for the payment transaction. If the suspicious situation is documented and confirmed, the payments will not be processed.
• If there is suspicion that the payment transaction does not comply with legal provisions,
• If there is suspicion that the payment transaction was made without the knowledge of the credit card holder,
• If there is suspicion that the payment transaction was made without the knowledge of the bank account holder,
• If there is suspicion that the payment transaction is not a genuine payment transaction (excluding tests).
• 5.8 Refunds for transactions accepted by the bank after a cancellation/refunded request will be reflected within approximately 2-3 days for credit cards issued by Turkish banks, and approximately 3-7 days for credit cards issued by foreign banks, depending on the country, after the end-of-day information for the transaction date is received. If the sale and refund occur on the same day, banks do not accept automatic refunds, so the refund will be processed by Vip Of Transfer on the next day (excluding weekends and official holidays). For debit cards, since refunds cannot be processed, the Passenger’s account details will be requested, and the refund will be made via bank transfer or EFT. In such cases, the refund process duration varies due to the need to contact passengers, obtain necessary account information, and issue payment orders to banks. If the credit card/debit card/account used for payment has not been closed, the refund will be processed after the bank’s end-of-day report is received.
• 5.9 Any financial damages, commission fees, or other obligations imposed on Vip Of Transfer by the Republic of Türkiye, banks, or other entities due to refund processes for credit card payments will be deducted from the amount refunded to the Passenger.
• 5.10 Rules to be followed during journeys with Vip Of Transfer:
• No consumption of alcohol or narcotic substances during the journey inside the vehicle.
• Avoid actions that may distract the driver.
• No loud talking inside the vehicle.
• Respect the rights of other passengers and avoid disturbing them.
• No eating during the journey inside the vehicle.
• Avoid actions that may endanger the safety of the journey.
• Be aware of and comply with the mandatory seatbelt requirement during the journey.
• 5.11 The Passenger cannot assign or transfer this Contract or any rights or receivables arising or to arise from this Contract to any person.
• 5.12 This Contract shall be governed by Turkish Law. In case of any disputes arising from the interpretation or implementation of this Contract between the Parties, the Courts and Enforcement Offices of Istanbul shall have jurisdiction.